Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with no damage or wear, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@beesboardsma.com. Please note that returns will need to be sent to us at 33 Victoria Lane, Templeton, MA 01468

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@beesboardsma.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as customized items that have names, logos or branding, or items that have had clear abuse (such as items that have been run through a dish washer). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Note on water damage: All cutting boards and charcuterie boards come with care instructions and 2oz of board butter. Washing in water and letting them air dry on their edge is not going to cause damage. However, storing them wet, laying them on counter tops in water puddles, or running them through a dishwasher WILL cause a specific, obvious kind of damage and will not be eligible for a refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Many items are one of a kind and may not be able to be exchanged with an identical item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@beesboardsma.com.